We would like you to find your shopping experience with Beds4Less both positive and enjoyable and are committed to providing you with the highest possible standard of customer support. If you have a pre-sales enquiry or any concerns regarding your purchases please do not hesitate to contact our Customer Support Team at sales@beds4less.net.
Frequently Asked Questions/ Help?
How much does delivery cost and where do you deliver?
Please see our delivery (http://www.beds4less.net/delivery) information page.
What are your payment options?
We accept credit cards payments online as well as PayPal payments. You may also place your order over the telephone. We will also accept cash on delivery; a deposit payment will be required.
Can I view the products in a showroom?
Yes. You are welcome to view products at our showrooms. Unfortunately, we are unable to stock every single model of brands we supply. Please check with our sales team if you are interested in a particular bed
Can I modify my order after I have placed it?
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. If you want to add to your order, we can arrange for your order to be modified, however this may affect delivery dates depending on the size of the order.
Removing items from an order can be arranged, however if it has under gone manufacturing, it may result in cost implications for yourself to have your order cancelled. If you need to make any amendments, please contact customer care for assistance.
How long does your delivery take?
Whilst we appreciate your time is precious we are unable to guarantee delivery times unless otherwise stated on the product for next day service. Our normal free delivery lead times are 3 to 14days. This varies dependent on your location and stock availability.
We undertake deliveries through our own carriage service. We will contact you direct by phone and email to book your delivery. Our delivery times are Monday - Friday, 7am-6pm.We can give time slots but cannot guarantee specific times.
On occasions we may use a third party carrier, however, we will book the delivery with you. A tracking number will be emailed to you for track and trace.
Can I have a timed delivery?
By prior arrangement we can arrange for our drivers to deliver within a specified time range.
Can I have a next day delivery?
Unfortunately we are not currently operating a next day delivery service.
Can I have a weekend delivery?
Our deliveries are carried out 7days a week. Please contact our Sales Support Team for further information or to discuss a specific delivery time.
Who do I contact with queries regarding my delivery?
If we are delivering direct to you, you can contact our Sales Support Team 01924 444448 to get updates. If we have used a third party carrier, we will email you a tracking reference number and contact details of the courier.
Can you take my bed upstairs?
We will deliver your goods to ground floor reception only. You may opt for our 'Premier Delivery' service which is a 2 man delivery service and allows your goods to be taken to the room of your choice.
Do we take old beds away?
We can take your old bed and mattress away only through our 'Premier Delivery' service.
Do you offer a bed installation service?
We offer an installation service only through our 'Premier Delivery' service.
What is your Premier Delivery service?
A 2 man team will take your new bed and mattress to any choice of your room and provide a full installation service. This includes assembling and installing your product(s). All packaging will be remove and taken away for recycling.
The charge for our Premier Delivery Service is £99.00
I live on a high rise apartment, will you deliver to me?
Our carrier will deliver to blocks of flats but will only deliver to the ground floor reception, front door only due to time restraints & health & safety reasons.
How is the mattress delivered?
We may despatch the mattress vacuum packed for ease of delivery and storage.
I am unlikely to be at home on the delivery date, can I change my delivery address?
You can organise delivery with your neighbour at the checkout or prior to the delivery date.
We may consider delivering to a different address however, for security reasons and to protect you and our business, we may require proof of address of the cardholder by email on sales@beds4less.net and full address to be delivered to.
Accepted forms of proof are documents such as a recent utility bill or bank statement etc.
My order has arrived damaged?
In the unfortunate circumstance there is visible damage to packaging or the item, please ensure that you mark and sign the delivery note as 'damaged'. This way the driver can inform us with the damages. With all damages you must provide photographic evidence clearly showing the damaged item.
If you have any further questions, please contact us at: 01924 444448, or let us know by using our website contact form or emailing us direct at: sales@beds4less.net
